Washer Error E13: What It Means & How to Fix a Drainage Fault
Quick answer: An E13 code on most washers means the machine can’t drain properly — usually a clogged filter, blocked hose, or a failing drain pump, not a major mechanical failure.
“Washer stopped full of water, E13 on the display. Igor opened the drain filter and pulled out a sock and a handful of change — wasn’t shy about showing me so I’d know to check it myself next time.”
Quick Answer
An E13 code on most washers means the machine couldn’t drain within its expected cycle time — the three most common reasons are a clogged drain filter, a kinked or blocked drain hose, or a drain pump that’s jammed or wearing out.
What Does Error E13 Mean?
Washers monitor how quickly water clears during the drain phase of a cycle. If it takes too long or the water level sensor still detects standing water after the pump has run, the control board raises E13 rather than continuing to a spin cycle that could throw the drum off balance. The cause is almost always somewhere along the drain path, not the motor or electronics.
4 Steps to Diagnose an E13 Error
Power off and unplug the washer.
Cut power before opening any access panels or draining standing water.
Clean the drain filter.
Usually behind a small panel at the front bottom of the machine — coins, lint, and small clothing items commonly jam it.
Check the drain hose.
Look for kinks behind the machine and clear any blockage where it connects to the standpipe or sink.
Have the drain pump inspected if those check out.
A jammed impeller or worn pump motor needs a technician to confirm and replace.
Can You Fix This Yourself?
Yes, in most cases. Clearing the drain filter resolves the majority of E13 errors and takes about 15 minutes — keep a shallow pan handy since some water usually drains out when you open the filter. If the washer still won’t drain after a clean filter and clear hose, the pump itself is the likely cause — testing and replacing it involves accessing wiring under the drum, which is worth leaving to a technician.
What Happens When You Call Star Appliance Repair
- Free service call with any completed repair — you’re never charged just to have us look
- Upfront price before any work begins, once the exact part is confirmed
- Most calls booked before noon get same-day service
- Manufacturer-approved parts, backed by our written warranty
Frequently Asked Questions
Is it safe to open the drain filter with water inside?
Yes, with the power off — just have towels and a shallow pan ready, since some water will drain out as you loosen it.
Will cleaning the filter alone fix it?
Often, yes — it’s the single most common cause. If E13 returns after a clean filter and clear hose, the drain pump is the next suspect.
Is this an expensive repair?
A filter clean costs nothing but your time. A drain pump replacement is a mid-range part — your technician confirms the price on-site after testing.
Can I run another cycle to try clearing it myself?
It’s better to clear the filter and hose first — running repeated cycles with a genuine blockage won’t clear it and just wastes water and time.
*Same-day service is offered whenever possible and depends on technician availability, parts, and your location within the GTA.