Terms and Conditions

Last updated: October 2026

About these terms

These Terms & Conditions govern your use of starappliancerepair.ca and the appliance repair services provided by Star Appliance Repair (“we,” “us,” or “our”). By using our website or booking a service call, you agree to these terms.

It is the customer’s responsibility to become familiar with these terms and conditions before requesting a service.

Service bookings

Bookings made through our website or by phone are confirmed by our team before a technician is dispatched. We aim to provide accurate appointment windows, but arrival times can be affected by factors outside our control, such as traffic or the complexity of prior appointments.

Diagnostics and estimates

A technician will diagnose the issue with your appliance on-site and provide an estimate before proceeding with repair work. Repairs are only carried out with your approval of the estimate.

Cancellation of service

When scheduling service with us, we specifically set aside time in a technician’s day to call on your location and service your product. When you forget, cancel or change your appointment without enough notice, we miss the opportunity to fill that appointment time, and clients on our wait list miss the opportunity to receive service, which results in a loss of revenue that cannot be recovered. Consequently, we reserve the right to charge 100% of the service call amount for any appointment missed, cancelled or changed without 8 business hours’ notice, or as otherwise mutually agreed.

If you need to cancel or reschedule an appointment, please contact us as soon as possible so we can offer the time slot to another customer. Repeated late cancellations may affect future booking priority.

Payment

Payment is due upon completion of the service unless other arrangements have been made in advance. Accepted payment methods will be confirmed by our office or technician.

Warranty

Repairs performed by Star Appliance Repair are backed by our workmanship warranty. Specific warranty terms and duration will be confirmed with you at the time of service and reflected on your invoice. This warranty covers the labour and parts we install; it does not cover unrelated pre-existing conditions or damage occurring after our service is completed.

Damage waivers

It is the responsibility of the customer to become familiar with the waivers we have in place surrounding the provision of any services we provide. These waivers apply to all work performed and are assumed and accepted once you allow our technician to begin the service.

Waiver of damages when moving an appliance

You understand there is inherent risk in such movement. There is risk of damage to the machine itself and to areas surrounding its installation, including but not limited to flooring, cabinetry and countertops. You acknowledge the technician is not required to move the appliance. In exchange for the technician’s willingness to do so, you agree to hold faultless both the technician and Star Appliance Repair from any and every liability associated with any such damage as may occur in connection with this movement.

Waiver of damages when working with water

You understand the machinery being worked on is connected to the building’s plumbing system, and whenever any machinery is so connected, there is an inherent risk that component failure, imperfect connections and/or other faults could result in unintended leakage and/or flooding within the building, causing significant and sometimes catastrophic damage. Except in cases of gross, clearly proven and explicitly identifiable carelessness by the technician, you agree to hold harmless Star Appliance Repair Services, its principals, agents and employees from any and all damages, harms or liability that may result from such an occurrence. By allowing the technician to begin work, you explicitly waive the right to any contrary claim.

Waiver of damages from failed cooling

You understand that, like any machinery, refrigeration equipment consists of many complex components, any of which can fail without warning, and that any effort to service and/or repair it carries inherent risk. Diagnoses are not always straightforward, and even when carefully performed, repair and/or service work may involve imperfections that result in the machinery failing to perform as intended. Such failures may lead to food spoilage, discomfort, inconvenience and (particularly in commercial settings) even loss of revenue associated with cancelled or failed events, inability to serve customers, etc. You acknowledge that, by undertaking to service and/or repair your equipment, Star Appliance Repair Services is not accepting responsibility for any such risks. You agree all such risks are your own (and/or your company’s) alone, and you agree to hold harmless and exempt from liability Star Appliance Repair Services, its agents and employees from any and all such harms. By allowing the technician to begin work, you explicitly waive the right to any contrary claim.

Waiver of damages from lifting a glass cooktop

You understand that, in lifting a glass/ceramic cooktop surface to access components below it, there is an inherent risk of breakage. The top is attached with strong adhesive, and it is not always possible to separate it without the surface fracturing. While expecting the technician to exercise every due level of care, you nevertheless recognize that the technician and Star Appliance Repair Services explicitly do not accept any responsibility for these risks. You agree all such risks are your own (and/or your company’s) alone, and you agree to hold harmless and exempt from liability Star Appliance Repair Services, its agents and employees from any and all such responsibility. By allowing the technician to begin work, you explicitly waive the right to any contrary claim.

Basic appliance installation terms

Our standard installation charge covers the removal and/or installation of an appliance without the need to disturb or remove cabinetry, countertops, flooring or any other fixture. It does not include modification or repair of gas or water valves, drains, power receptacles, electrical junction boxes or dryer vents.

• It is the responsibility of the customer to ensure that systems for the supply of gas and water, electrical, drainage, venting, etc. meet local building codes and are available to allow installation using standard materials for that type of appliance.
• Star Appliance Repair Services does not install, modify or correct problems with the services needed for installation. These include but are not limited to electrical supply, water supply, water drainage, gas supply, dryer air vents, and ventilation systems needed for cooling and/or safe operation of the equipment installed.
• We assume and accept that the area, systems or services provided for the appliance installation have been prepared to meet the needs of the appliance and all applicable regulatory requirements and codes. We do not verify that ventilation, electrical, water supply or water drainage requirements specific to the appliance have been met.
• If Star Appliance Repair Services is supplying the appliance, doorways, hallways, etc. must allow enough clearance to move the unit into the installation location.
• The installation charge quoted does not include the cost of materials such as vent hoses, water lines, gas lines, hoses, fittings, etc.
• Where two people are required to install an appliance, such as stacked washer/dryers and wall ovens, an additional service charge applies in addition to the basic installation charge.
• If we arrive to perform an installation and find that it cannot proceed, and cannot be corrected on site, because any of the above criteria are not met, our standard service call charge will be due.

Limitation of liability

While we take care to perform all repairs professionally, Star Appliance Repair’s liability for any claim arising from our services is limited to the amount paid for that service, except where limitation is not permitted by law. We are not responsible for pre-existing conditions of your appliance or home that are unrelated to the work performed.

Website use

Content on this website is provided for general information about our services and common appliance troubleshooting. It is not a substitute for professional diagnosis, and we recommend contacting a qualified technician before attempting repairs involving electrical, gas or high-voltage components.

Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

Contact us

Star Appliance Repair
19 Bathurst St, Toronto, ON M5V 0N2
Phone: (647) 847-8774
Email: [email protected]