Appliance Repair Questions & Answers

Fill in the booking form on any page or call (647) 847-8774. A member of our office staff calls you back to confirm the appliance, the problem and a time that suits you.

We offer same-day visits whenever a technician and the parts are available, so booking early in the day gives you the best chance.

You can call or book online 7 days a week, 6 am to 9 pm. Technician visits are scheduled Monday to Friday.

Visits are booked in a morning or afternoon window, and the technician can call about 20 minutes before arriving if you ask.

Toronto (downtown, midtown, North York, Etobicoke and Scarborough), Mississauga, Brampton, Vaughan, Thornhill, Richmond Hill, Markham, Aurora, Newmarket, Oakville, Burlington, Hamilton, Pickering and Oshawa.

Yes. We work in houses, condos and businesses, including commercial refrigeration, ice machines and HVAC for restaurants, stores and hotels.

It depends on the appliance and the part. The technician gives you a written price before any work starts, and new customers save $25 on the repair.

Yes, when you go ahead with the repair.

No. Labour is priced by the job, not by the hour.

Yes. Repairs carry a warranty of 3 to 12 months on parts and labour, depending on the repair.

It's emailed to you automatically, so you can view it online, save it or print it.

Yes. We stock over 10,000 parts and common ones travel on the truck, so many repairs are finished in one visit.

We order it and come back to finish the repair, with no second trip charge. Special-order factory parts usually can't be returned, so those are paid for in advance.

We use manufacturer-approved parts on every repair.

We don't run a parts store, but we can supply a part on request. Call (647) 847-8774.

Check that the vents inside aren't blocked by food and that the coils underneath or behind are clean. If it still isn't cooling, the cause is usually a fan, the defrost system, a control or the sealed system, which needs a technician to diagnose.

Some models have condenser coils built into the cabinet walls, so warm sides can be normal. If the coils under the fridge are dirty or the room is very warm, the sides get hotter than usual.

Often it's a blocked defrost drain or drain tube. On some models you can reach and clear it yourself; otherwise a technician can clear it and check the drain pan and water lines.

Dirty condenser coils are a common cause. Clean them about every six months; left dirty, they shorten the compressor's life and lead to a costly repair.

First make sure the washer is level and all four feet sit firmly on the floor. If it still shakes, sort loads by wet weight (heavy towels with heavy items) and avoid washing one bulky item alone. Worn suspension parts can also cause it.

Run a washer-cleaning cycle, wipe the door seal and leave the door open between washes. If the smell stays, we can clean out the pump, filter and hoses.

Check and clean the drain filter behind the small panel at the bottom front. If it still won't drain, the pump, a hose or the control usually needs attention.

Rubber inlet hoses wear out with age and water pressure. Turn off the taps, replace both hoses (braided ones last longer) and check them once a year.

Check both breakers first: an electric dryer needs 240 volts, and on some models the drum turns on half the power but won't heat. If the power is fine, it's usually the element, a thermal fuse or a thermostat, or the igniter on a gas dryer.

Most often it's the vent: a kinked, crushed or overly long duct, or lint build-up. Clean the lint screen and the vent run; if it's still slow, have the heating parts checked.

Check the breaker first. If the motor hums but the drum doesn't move, it's usually a broken belt, idler pulley or the drive motor.

Clean the filter in the bottom of the tub and check that the drain hose isn't kinked. If water still sits in the bottom, the drain pump or a blockage needs attention.

A failing bake or broil element, igniter or temperature sensor is the usual cause. If the oven takes much longer to preheat or temperatures drift, book a visit.

Usually a failed high-voltage part such as the magnetron, diode or capacitor, or a door switch. Don't open the cabinet yourself: a microwave holds a dangerous charge even when unplugged.

Yes. Every visit is by a licensed, insured, factory-trained technician.

Our office is at 19 Bathurst St, Toronto, ON M5V 0N2. Technicians are dispatched across Toronto and the GTA, and small appliances can be dropped off at the office.

No. We only repair appliances.